Terms of Service

Last updated: 7 November 2025

Welcome to SnowMilo!

These Terms of Service govern your access to and use of our website, https://snowmilo.com, including any purchases made through our online store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these terms limits or excludes your statutory rights as a consumer.

1. General Information

This website is operated by SnowMilo.

Throughout the website, the terms "we", "us" and "our" refer to SnowMilo.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer products and services to our customers.

We reserve the right to update our website, product offerings and these Terms of Service from time to time.

2. Online Store Terms

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract.

You agree to provide accurate, complete and current information when making purchases.

You must not use our website for unlawful, fraudulent or unauthorised purposes.

We reserve the right to refuse or cancel orders where we reasonably suspect fraud, unlawful activity or inaccurate payment information.

3. Products and Availability

SnowMilo offers winter essentials and seasonal products designed for comfort, warmth and everyday convenience.

We make reasonable efforts to display product descriptions, specifications, colours and images accurately.

However, colours may vary slightly depending on your device's display settings.

All products are subject to availability.

We may update product descriptions, availability and prices without prior notice. Changes will not affect orders already accepted unless otherwise permitted by law.

4. Pricing and Payments

Prices are displayed on our website in the currency indicated at checkout.

For customers purchasing in the United Kingdom, applicable taxes and mandatory charges will be disclosed before the order is placed.

Any delivery charges will be clearly displayed during checkout before payment is completed.

We accept the payment methods displayed at checkout.

Payments are processed through supported, secure payment service providers.

We do not guarantee that every payment method will be available for every transaction.

5. Order Confirmation and Acceptance

After placing an order, you will receive an order confirmation email.

This confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation.

If we cannot fulfil an order, we will notify you and provide a refund for any payment received for the unavailable items.

6. Shipping and Delivery

SnowMilo delivers to the destinations displayed as available during checkout, including the United Kingdom.

Estimated delivery times and applicable shipping costs will be provided through our website or during checkout.

Delivery estimates are not guaranteed dates unless expressly stated otherwise.

If delivery is delayed, we will communicate with you where appropriate and comply with your rights under applicable consumer law.

We remain responsible for the goods until they come into your physical possession or the possession of a person you have identified to receive them, subject to applicable legal exceptions.

Please refer to our Shipping Policy for further details.

7. Returns, Refunds and Cancellations

We offer a 30-day voluntary return policy, subject to the conditions outlined in our Refund & Return Policy.

UK customers purchasing online generally have a statutory right to cancel eligible purchases within 14 days of receiving their goods.

Customers who exercise this right generally have a further 14 days to return the goods.

Refunds and applicable delivery charges will be handled in accordance with UK consumer law.

Our voluntary return policy does not restrict your statutory rights.

For assistance, please contact support@snowmilo.com.

8. Faulty or Incorrect Products

If you receive an item that is faulty, damaged or not as described, please contact our customer support team.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.

Under the UK Consumer Rights Act 2015, consumers have legal rights concerning goods that are faulty, not as described or not of satisfactory quality.

Nothing in these Terms of Service excludes or limits those rights.

9. Promotions and Discount Codes

From time to time, SnowMilo may offer promotional discounts, seasonal sales or special offers.

Promotions may be subject to additional terms, including eligibility requirements, expiry dates or product restrictions.

Any applicable conditions will be communicated alongside the promotion.

We reserve the right to withdraw or amend promotions prospectively, subject to applicable law.

10. Accuracy of Customer Information

You agree to provide accurate billing, shipping and contact information when placing an order.

If you discover an error in your order details, please contact us as soon as possible at support@snowmilo.com.

We will make reasonable efforts to assist with corrections before dispatch.

11. Intellectual Property

All original content on the SnowMilo website, including our branding, logos, product descriptions, graphics and website design, is owned by SnowMilo or used under appropriate permission or licence.

You may not reproduce, distribute or commercially exploit protected website content without prior written authorisation, except as permitted by law.

12. Third-Party Services

Our website may include services provided by third parties, including Shopify, payment processors, shipping companies and other technology providers.

These services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites outside our control, but this does not affect our legal responsibilities to customers.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information as described in our Privacy Policy.

For further information, please review the Privacy Policy available on https://snowmilo.com.

14. Prohibited Uses

You must not use our website to:

• Engage in fraudulent or unlawful activities.

• Submit false or misleading information.

• Attempt to gain unauthorised access to our systems.

• Introduce malicious software or interfere with website security.

• Infringe intellectual property rights.

• Harass, threaten or abuse other users or our staff.

We may restrict access to our services where reasonably necessary to protect our website, customers and business.

15. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

We are responsible for losses caused by our breach of these terms where those losses are a foreseeable consequence of that breach.

We are not responsible for losses that are not foreseeable or for business losses arising from purchases made for personal consumer use, to the extent permitted by law.

Your statutory consumer rights remain unaffected.

16. Changes to These Terms

We may revise these Terms of Service to reflect changes in our operations, products, services or legal obligations.

Updated terms will be published on this page with a revised date.

The terms applicable to your purchase will generally be those in effect when your order was placed.

17. Governing Law and Consumer Rights

These Terms of Service are governed by applicable law, without depriving UK consumers of mandatory protections available under the laws of their country of residence.

Consumers residing in England, Wales, Scotland or Northern Ireland retain any mandatory rights concerning applicable law and court jurisdiction.

Nothing in these terms prevents consumers from exercising rights provided by applicable consumer protection legislation.

18. Contact Information

If you have any questions about these Terms of Service, your order or our products, please contact us.

Store Name: SnowMilo

Website: https://snowmilo.com

Customer Support: support@snowmilo.com

Our customer support team is here to assist you with your shopping experience.

SnowMilo — Stay Warm. Shop with Confidence.