Privacy policy

Privacy Policy

Last updated: 7 November 2025

Welcome to SnowMilo. Your privacy matters to us. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website, https://snowmilo.com, or purchase products from our online store.

SnowMilo operates through the Shopify ecommerce platform and is committed to handling personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

  • Personal details: Name, email address and telephone number.

  • Order information: Products purchased, order history and transaction details.

  • Shipping information: Delivery address, postcode and delivery preferences.

  • Payment information: Payment-related details processed through our authorised payment providers.

  • Technical information: IP address, browser type, device information and website activity.

  • Communication information: Messages, enquiries and customer support requests.

We collect information directly from you, automatically through our website and, where applicable, from service providers involved in operating our store.

2. How We Use Your Information

We use your personal information to:

  • Process payments and fulfil orders.

  • Arrange shipping and provide delivery updates.

  • Respond to customer enquiries and provide support.

  • Handle returns, refunds and exchanges.

  • Maintain the security and functionality of our website.

  • Improve our products, services and shopping experience.

  • Send promotional communications where permitted by law.

  • Measure advertising performance and personalise marketing where legally permitted.

  • Comply with legal and regulatory obligations.

3. Legal Bases for Processing

Where UK data protection law applies, we process personal information on the following legal bases, as appropriate:

Contractual necessity: To process purchases, deliver products and provide requested services.

Legal obligations: To comply with applicable accounting, tax, consumer protection and other legal requirements.

Legitimate interests: To maintain website security, prevent fraud, respond to enquiries and improve our business, provided these interests are not overridden by your rights and freedoms.

Consent: Where required for optional cookies, personalised advertising and certain marketing communications.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Payment Security

SnowMilo uses Shopify and supported payment service providers to facilitate secure transactions.

Payment information is processed by the relevant payment provider in accordance with its security and privacy practices.

We do not need access to your complete payment card details to fulfil your order.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate essential shopping features and, where enabled, analyse website performance and support advertising.

These technologies may include:

  • Essential cookies required for shopping basket, checkout and security functions.

  • Analytics technologies that help us understand website performance.

  • Advertising technologies, including Meta Pixel or TikTok Pixel, where installed.

  • Preference technologies that remember selected website settings.

Where required by UK law, we request your consent before using non-essential cookies or tracking technologies.

You can manage your preferences through the cookie controls available on our website, where provided.

6. Marketing and Advertising

With your consent or where otherwise permitted by applicable law, we may use your information to send promotional emails, share product updates and provide relevant offers.

We may also work with advertising platforms such as Meta and TikTok to measure campaign performance and display relevant advertisements, subject to applicable consent requirements.

You can unsubscribe from marketing emails using the unsubscribe link included in our communications or by contacting support@snowmilo.com.

7. Sharing Your Personal Information

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

  • Shopify, our ecommerce platform provider.

  • Payment processing companies.

  • Shipping carriers and fulfilment partners.

  • Customer service and communication providers.

  • Website analytics and advertising providers.

  • Professional advisers or public authorities where legally required.

We share only information reasonably necessary for the relevant purpose.

We do not sell customer contact lists to third parties.

8. International Data Transfers

As SnowMilo serves customers internationally, personal information may be processed or accessed outside the United Kingdom, including by ecommerce, payment, technology and fulfilment providers.

Where required by applicable law, we use appropriate safeguards for international transfers, such as applicable adequacy regulations or approved contractual protections.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting and dispute resolution.

Retention periods depend on the type of information, the reason for processing and applicable legal requirements.

When information is no longer required, we take appropriate steps to delete or anonymise it.

10. Your Privacy Rights

If you are located in the United Kingdom, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information in certain circumstances.

  • Restrict or object to certain processing activities.

  • Request transfer of eligible personal information.

  • Withdraw consent where processing relies on consent.

  • Challenge certain decisions made solely through automated processing.

To exercise your rights, contact us at support@snowmilo.com.

We will respond in accordance with applicable data protection requirements.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss and disclosure.

Although we work to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

12. Children's Privacy

SnowMilo is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected without an appropriate lawful basis, we will take steps to address it.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services or legal requirements.

Any changes will be published on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes.

15. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Store Name: SnowMilo

Website: https://snowmilo.com

Email: support@snowmilo.com

We are committed to respecting your privacy and providing a transparent, secure shopping experience.

SnowMilo — Stay Warm. Shop with Confidence.