Shipping Policy

Last updated: 7 November 2025

At SnowMilo, we're committed to making your shopping experience simple, reliable and enjoyable. We work with our shipping and fulfilment partners to deliver your winter essentials safely to your doorstep.

Please review our shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday to Friday, excluding public holidays.

During peak shopping periods, seasonal promotions or high-demand events, processing may take longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Times

We offer delivery to the United Kingdom and other destinations available at checkout.

United Kingdom Delivery

• Order processing: 1–3 business days

• Estimated shipping time: 7–14 business days

• Estimated total delivery time: 8–17 business days

Delivery estimates begin after your order has been processed, except where a total delivery estimate is expressly stated.

These are estimates rather than guaranteed delivery dates. Your statutory rights concerning late delivery remain unaffected.

Delivery times to other supported destinations may vary and will be communicated where applicable.

3. Shipping Costs

Shipping costs, including any applicable free-shipping offers, are displayed at checkout before you complete your purchase.

Promotional shipping offers may be subject to minimum order values or other conditions clearly communicated on our website.

There are no undisclosed shipping charges added by SnowMilo after checkout.

4. Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing tracking details where tracking is available.

Please allow time for the carrier's tracking system to update after dispatch.

If you have difficulty tracking your order, contact our support team at support@snowmilo.com.

5. Shipping Delays

We aim to deliver orders within the estimated timeframe. However, delays may occasionally occur due to:

• Severe weather conditions

• Carrier or logistics disruptions

• Customs processing

• Public holidays

• Seasonal demand

• Other circumstances outside our reasonable control

If your delivery is delayed, please contact us for assistance.

Under applicable UK consumer law, you may have the right to cancel your order and receive a refund if delivery is not made within the legally required timeframe or an agreed essential deadline.

6. Incorrect Shipping Information

Please ensure your delivery address and contact information are accurate before completing your order.

If you notice an error, contact us as soon as possible at support@snowmilo.com.

We will make reasonable efforts to update your details before dispatch, although changes may not always be possible once an order has been shipped.

If a parcel is returned because of an incorrect address supplied by the customer, we will contact you to discuss the available options and any applicable additional delivery charges.

7. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact our support team.

We will work with the relevant shipping carrier to investigate the issue.

Where the goods have not been delivered to you or a person you have authorised to receive them, we will provide an appropriate remedy in accordance with applicable consumer law.

8. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, include your order number and photographs of the damaged item or packaging.

We will review your request and provide an appropriate solution in accordance with your statutory consumer rights.

9. International Shipping and Customs

Some products may be dispatched from international fulfilment facilities.

Where goods are shipped internationally, customs procedures may affect delivery times.

Any import taxes, duties or other mandatory charges payable by the customer will be clearly disclosed before purchase where required by applicable law.

Customers will not be asked to pay unexpected import charges that SnowMilo was legally required to disclose before checkout.

10. Multiple Packages

If your order contains several items, they may occasionally be shipped separately due to stock availability or fulfilment arrangements.

If this happens, your items may arrive on different dates.

You will not be charged additional shipping fees solely because we choose to split your order into multiple parcels.

11. Returns and Refunds

SnowMilo offers a 30-day voluntary return policy, subject to the conditions described in our Refund & Return Policy.

Your statutory cancellation and consumer rights remain unaffected.

For return requests or refund enquiries, contact support@snowmilo.com.

12. Contact Us

If you have questions about shipping, delivery or order tracking, our customer support team is here to help.

Store: SnowMilo

Website: https://snowmilo.com

Email: support@snowmilo.com

Customer Support: support@snowmilo.com

Thank you for shopping with SnowMilo.

SnowMilo — Stay Warm. Shop with Confidence.